Thank you for shopping at periopetz.com. We are committed to providing quality products and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.
1. Returns 1.1 Eligibility for Returns:
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Important: You must obtain approval before returning the item. Please contact us at achat@dcpmonaco.com to receive approval and instructions.
Once approved, please send your item to: Dental Care Products Monaco, 17 bd d'Italie villa La Rousse 98000 Monaco.
2. Refunds 2.1 Refund Process:
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you of the status of your refund after inspecting the item.
2.2 Refund Approval:
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
2.3 Partial Refunds:
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
3. Exchanges 3.1 Eligibility for Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at achat@dcpmonaco.com and send your item to: Dental Care Products Monaco, 17 bd d'Italie villa La Rousse 98000 Monaco.
4. Shipping Returns 4.1 Return Shipping Costs:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
4.2 Shipping Address:
To return your product, you should mail your product to: Dental Care Products Monaco, 17 bd d'Italie villa La Rousse 98000 Monaco.
5. Contact Us
If you have any questions on how to return your item to us, contact us at achat@dcpmonaco.com.
